Last Updated: February 9, 2026
Welcome to The Healing Home Approach™, a web application operated by Elhardt Family Wellness LLC ("Company," "we," "us," or "our"), a Virginia limited liability company. These Terms of Service ("Terms") govern your access to and use of The Healing Home Approach™ application, including all content, features, and services available through the application (collectively, the "Service").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.
The Service is intended exclusively for adults who are eighteen (18) years of age or older. By using the Service, you represent and warrant that you are at least eighteen years old and that you are a caregiver, foster parent, adoptive parent, kinship caregiver, or professional working with children. The Service is not designed for, marketed to, or intended for use by minors.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
The Service provides general psychoeducational content designed to inform, support, and empower caregivers by offering evidence-based education on trauma, attachment, parenting strategies, emotional regulation techniques, and related topics. All content is educational in nature and is intended to complement, never replace, professional services.
The Service does not provide and shall not be construed as providing:
You acknowledge and agree that all content provided through the Service reflects general psychoeducational principles and may not be appropriate for every child, family, or situation. The use of language such as "may," "could," or "might" throughout the Service reflects the inherently variable nature of child behavior and development. No content within the Service should be interpreted as a definitive clinical statement about any individual child.
By using the Service, you represent that you have obtained approval from your child's treating mental health professional to use psychoeducational regulation and connection tools at home, or that you are using the Service for your own professional development. You agree to follow the hierarchy of authority established within the Service, which places the guidance of your child's treating mental health professional, court or Department of Social Services directives, and your own caregiver judgment above the general guidance provided by this application.
Access to the Service requires a paid subscription at a rate of $9.99 per month, billed on a recurring monthly basis through Kajabi, our third-party payment processor. By subscribing, you authorize recurring monthly charges to your selected payment method until you cancel your subscription.
No Refunds. All subscription payments are final and non-refundable. You may cancel your subscription at any time, and cancellation will take effect at the end of your current billing period. You will retain access to the Service until the end of the period for which you have already paid. You may also cancel your access directly through the application's Account Settings, which will revoke your access immediately. Cancelling through the application does not automatically cancel your Kajabi subscription or process a refund. You are responsible for cancelling your Kajabi subscription separately to stop future billing.
We reserve the right to change subscription pricing at any time. Any price changes will be communicated to you in advance and will apply to the next billing cycle following the notice period.
All content available through the Service, including but not limited to first aid cards, scripts, learning library articles, guides, text, graphics, logos, images, and software, is the original work of Elhardt Family Wellness LLC and is protected by United States copyright law, trademark law, and other intellectual property laws. "The Healing Home Approach" is a trademark of Elhardt Family Wellness LLC.
Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial caregiving or professional development purposes only. You may verbally share concepts and strategies learned through the Service with other caregivers, professionals, and support networks. Designated printable resources available in the Printables Vault are provided specifically for personal, non-commercial home use and may be printed for use within your own household only. Aside from these designated printable resources, you may not reproduce, distribute, print, screenshot, copy, modify, publicly display, create derivative works from, or commercially exploit any content from the Service without prior written consent from Elhardt Family Wellness LLC. Printable resources may not be redistributed, shared digitally, uploaded to other platforms, or used in any commercial, training, or institutional setting without written permission.
Unauthorized reproduction or distribution of Service content may result in immediate termination of your access and may subject you to civil and criminal penalties.
You agree to use the Service only for its intended purpose and in compliance with all applicable laws. You shall not: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to any portion of the Service or its related systems; (c) share your account credentials with others or allow others to access the Service through your account; (d) use the Service to harm, exploit, or endanger any child; (e) misrepresent the content of this Service as professional clinical advice, therapy, or treatment; or (f) use automated systems, bots, or scripts to access or interact with the Service.
The Service is not an emergency service and is not equipped to handle crisis situations. If you or anyone in your care is in immediate danger, you must call 911. For mental health crisis support, contact the Suicide & Crisis Lifeline at 988 (call or text) or the Crisis Text Line (text HOME to 741741). You acknowledge that the Company is not responsible for any harm that results from reliance on the Service during an emergency in lieu of contacting appropriate emergency services.
The Mandated Reporter Guide within the Service is based primarily on Virginia mandated reporting laws and general best practices. Mandated reporting requirements, definitions of abuse and neglect, reporting timelines, and penalties for failure to report vary significantly by state and jurisdiction. The Mandated Reporter Guide does not constitute legal advice. You are solely responsible for knowing and complying with the mandated reporting laws in your specific state or jurisdiction. Elhardt Family Wellness LLC is not responsible for any actions taken or not taken based on the general guidance provided in the Mandated Reporter Guide.
The Family Plan feature allows you to create profiles for children in your care. These profiles are organizational tools designed to reduce cognitive load and are not clinical assessments, diagnostic tools, or treatment records. You are solely responsible for the information you enter into child profiles and caregiver notes.
Important: Information stored in the Service, including child profiles, caregiver notes, and usage data, could potentially be subject to legal discovery, subpoena, or court order in custody, dependency, or other legal proceedings. You are advised to avoid recording diagnostic language, investigative observations, or information that could be misinterpreted outside of its caregiving context.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR APPLICABILITY OF ANY CONTENT PROVIDED THROUGH THE SERVICE TO YOUR SPECIFIC SITUATION. YOU ACKNOWLEDGE THAT EVERY CHILD AND FAMILY SITUATION IS UNIQUE AND THAT GENERAL PSYCHOEDUCATIONAL CONTENT MAY NOT ADDRESS THE SPECIFIC NEEDS OF YOUR FAMILY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ELHARDT FAMILY WELLNESS LLC, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.
WITHOUT LIMITING THE FOREGOING, THE COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM: (A) YOUR RELIANCE ON ANY CONTENT PROVIDED THROUGH THE SERVICE; (B) ANY DECISIONS YOU MAKE REGARDING THE CARE OF CHILDREN BASED ON SERVICE CONTENT; (C) YOUR FAILURE TO SEEK APPROPRIATE PROFESSIONAL HELP; (D) YOUR FAILURE TO CONTACT EMERGENCY SERVICES WHEN WARRANTED; (E) YOUR FAILURE TO COMPLY WITH MANDATED REPORTING LAWS IN YOUR JURISDICTION; OR (F) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA.
IN NO EVENT SHALL THE COMPANY'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE EXCEED THE AMOUNT YOU HAVE PAID TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify, defend, and hold harmless Elhardt Family Wellness LLC, its owners, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of any third party; (d) any decisions you make regarding the care of children based on Service content; or (e) any content or information you submit through the Service.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, "Disputes") shall be resolved exclusively through final and binding arbitration, rather than in court, except that either party may bring individual claims in small claims court if the claims qualify.
Arbitration shall be conducted by a single arbitrator in accordance with the rules of the American Arbitration Association ("AAA") then in effect. The arbitration shall take place in the Commonwealth of Virginia. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Class Action Waiver: YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and the Company agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
Opt-Out Right: You may opt out of this arbitration provision by sending written notice to [email protected] within thirty (30) days of your first use of the Service. Your notice must include your name, email address, and a clear statement that you wish to opt out of the arbitration provision.
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. For any matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in the Commonwealth of Virginia.
We reserve the right to suspend or terminate your access to the Service at any time, with or without cause and with or without notice, including for violation of these Terms. Upon termination, your right to use the Service will immediately cease. Sections 5, 10, 11, 12, 13, and 14 of these Terms shall survive any termination.
We reserve the right to modify these Terms at any time. Material changes will be communicated through the Service or via email. Your continued use of the Service following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must discontinue your use of the Service.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the Company's reasonable control, including but not limited to: acts of God, natural disasters, pandemic or epidemic, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, cyberattacks, or failures of third-party service providers (including but not limited to hosting platforms, payment processors, and authentication services). During such events, the Company's obligations shall be suspended for the duration of the event, and the Company will make reasonable efforts to resume performance as soon as practicable.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Elhardt Family Wellness LLC regarding your use of the Service and supersede all prior agreements, understandings, and communications, whether written or oral.
If you have any questions about these Terms, please contact us at:
© 2026 Elhardt Family Wellness LLC. All rights reserved. The Healing Home Approach™ is a trademark of Elhardt Family Wellness LLC.